Get help with using the Sandy Oasis Lounge: Rewards app. Find answers to common questions, troubleshooting guides, and contact our support team.
Earning rewards is simple! Each day, you can play one mini-game in our app. Successfully completing these games will earn you points that can be redeemed for discounts, free items, or special experiences at Sandy Oasis Lounge. The higher your score in the games, the more points you earn. Points are automatically added to your account and are valid for 7 days.
Currently, our system allows you to play one mini-game per day to earn rewards. This daily limit ensures fair play for all our customers. However, you can replay games you've already unlocked for practice without earning additional rewards. During special promotions, we sometimes offer bonus game opportunities, so keep an eye on notifications!
Redeeming rewards is easy! When you visit Sandy Oasis Lounge, simply open the app and go to the "My Rewards" section. You'll see all available rewards that you've earned. Select the reward you want to use and show the generated QR code to your server. They will scan it and apply your discount or special item to your order. Remember that rewards expire after 7 days, so use them during your next visit!
Our table booking system allows you to reserve your preferred table at Sandy Oasis Lounge in advance. To book a table, go to the "Booking" section in the app, select your preferred date and time, specify the number of guests, and choose from available tables. Each table displays its capacity and location. Once confirmed, you'll receive a booking confirmation with a unique reference code. You can manage or cancel your bookings through the "My Bookings" section up to 2 hours before your reservation time.
If you experience a game freeze or crash, try these steps:
If the problem persists, please contact our support team through the "Contact Us" section with details about your device model and operating system version. We'll investigate and resolve the issue as quickly as possible.
Currently, rewards earned through the Sandy Oasis Lounge: Rewards app are non-transferable and linked to your individual account. This policy ensures the integrity of our rewards system and that benefits are enjoyed by the customers who earned them. However, you can certainly treat friends using your earned rewards when you visit together!
Bonus codes for additional games are distributed during special promotions and events. You can get these codes by:
To redeem a bonus code, go to the "Games" section, tap on the "Promo Code" button at the bottom, and enter your code to unlock additional gameplay opportunities.